BOOKING PROCESS

Bookings can be made on our website by telephone or safely and securely online through our website. All bookings require either a deposit or full payment at the time of booking to hold the date and time requested. You are advised which type of payment at the time of booking.

 

CONFIRMATION

On receipt of the required payment and final availability check, you will receive confirmation of your booking and a receipt for your payment, which will have full venue contact details and any other relevant information. Please use the postcode provided to generate your own map online using Google Maps or use in a SatNav. If you do not receive theses details on your receipt contact us immediately. If you fail to do this and subsequently cannot find the venue you must accept full responsibility.

 

CANCELLATION

Your booking usually prevents others from booking at a specific time on a specific date and is therefore subject to a recognised cancellation policy for sporting activity bookings, which is in line with Regulation 6 within the Distance Selling Regulations issued by the Office of Fair Trading. This means that, once the booking is in place, your right to cancel without penalty ends: 

 

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Laser tag with under 8 players, deposit required: 10% non-refundable.

Laser tag with up to 8 players, deposit required: £50 non-refundable. 

Laser tag with 8 players or more, deposit required: £100 non-refundable. 

 

Multiple activities i.e. combo packages, corporate days, stag and hen packages: £100 non-refundable. 

Single activities i.e. axe throwing, crossbows, moving target archery, archery, air rifles: £25 non-refundable. 

 

More than the deposit can be paid but the above is the minimum required to secure a booking.

More than 31 days prior to booked date: Full refund, less deposit. 

31 days or less prior to booked date: No refund. 

 

BAD WEATHER / OTHER UNAVOIDABLE CIRCUMSTANCES AT THE VENUE

If an activity is cancelled due to bad weather or any other unavoidable circumstances by the venue, your booking will be rescheduled to a mutually convenient date for you and the venue. You can chose a date up to three months after the original booked date. 

 

ARRIVAL TIMES

You must be ready to take part in your booked activity 30 minutes prior to a designated 'start-time' to enable a full safety briefing to take place, unless advised otherwise on your booking confirmation. The time stated on your confirmation is the start time not arrival time. No participant may take part in any activity without first attending a pre-session safety briefing as designated by the activity provider. The booking will normally be treated as a cancellation in the event of late arrival with the loss of all monies and the activity provider will turn you away, particularly if they have a busy schedule to meet. This is their right to do so. Your acceptance of this proviso forms part of any booking. Please take arrival times seriously allowing for any possible delays on route to the venue.

 

EXCLUSION FROM VENUE

The activity provider has the right, at all times, to refuse participants access to the booked activity at any stage of the booking and remove them from their venue if in their opinion the participants are under the permitted age; are the incorrect height or weight; are unfit to take part in the activity because of physical or mental impairment; be under the influence of alcohol or drugs; have arrived too late to take part in the pre-activity briefing; consider them to be a danger to themselves, other participants or members of staff ; or are displaying aggressive and abusive behaviour (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled and cancellation charges will apply. There are no exceptions.

 

PERSONAL SAFETY / HEALTH REQUIREMENTS

Whilst all our activities are as safe as they can be given their inherent physical dangers, it MUST be understood that all safety instructions, directions, warnings and all other instructions must be followed at all times during your time at the venue. You must listen carefully to all safety instructions and ensure you are wearing any safety equipment or clothing properly. If in any doubt you must seek further guidance and help from the activity provider immediately. You must not attempt to go beyond your capabilities or engage in risky or daring behaviour other than what is involved in the activity itself. It is a given that you undertake the activity with the full understanding of the risks involved and accept responsibility for your own safety together with that of any minors for whom you have responsibility. You will be asked to sign a disclaimer before taking part in many activities to say you are mentally and medically fit and well. If you are in any doubt about the suitability of the activity for you, you must check with your GP prior to making any booking. If you refuse to sign a disclaimer at the venue you will not be able to take part and such an action will be treated as a cancellation.

 

Event

Should any equipment break down B2B Events Ltd and/or their suppliers will make every effort to repair but some breakages may not be repairable on the day. No refund will be made in this situation. Spare equipment is usually available. 

 

Liability 

We will not be liable for any injury, illness, death, loss, damage, expense or failure of any part of the actual event if it is due to you or any member of the party, third parties not connected with the booking arrangements, unforeseeable or unavoidable circumstances beyond our control or the suppliers’ control or Force Majeure. We will not be liable for any additional services that are not provided by us and we will not accept liability for any business losses. Although we do our utmost to provide the best possible suppliers for your event we have no responsibility for the acts or omissions of the suppliers or any of its employees or subcontractors. Our liability may also be limited in accordance with the suppliers’ terms and conditions. 

Should you make a claim against us which do not involve death, personal injury or illness, we are limited to pay you a maximum of twice (2 times) the cost per person of the event, if we are found liable. 

 

Parking 

Car parking may be provided for The Party. Car parking charges may apply depending on venue. Vehicles and contents are left at owners risk. 

 

COMPLAINTS

If you are dissatisfied with your activity in any respect, or you have any other complaint about the activity provider or any other matter in relation to the venue or its performance, then you must speak to the activity provider on the day and come to an agreement about how you can resolve the situation. It will not be considered reasonable if you have not brought your dissatisfaction to the attention of the activity provider at the time and then complain later. If you take part in an activity, either the booked activity or a replacement offered by the activity provider on the day, it is deemed that you consider that the activity of which you took part is entirely acceptable to you and that a complaint at a later date is unlikely to be considered. 

 

DATA PROTECTION

The Company complies with the principles of the Data Protection Act 1998 and is registered. Those principles require that data be:

• Fairly and lawfully processed

• Processed for limited purposes

• Adequate, relevant and not excessive

• Accurate

• Not kept longer than necessary

• Processed in accordance with the data subject`s rights

• Secure

 

OUR TERMS

All bookings will be subject to these same terms and conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them in their entirety and without exception as part of their booking with us. No verbal or other communication overrides these terms and conditions in any respect whatsoever.